Service Coordinator

Posted: 10/20/2024

Energy and Utilities

The Energy Cooperative, headquartered in Newark, Ohio, serves over 70,000 electric, natural gas, and propane members throughout east-central Ohio. As a non-profit cooperative, we are member-owned and controlled by the members we serve. We are committed to serving our members safe, high quality energy services at a reasonable price. We believe in our employees and strive to provide fair, honest and equal treatment with a commitment to training, education, and opportunity for advancement in a safe and secure environment.

At The Energy Cooperative, we take pride in offering competitive benefits and want our employees to have what they need to be their best.

Here's a glimpse of the programs we offer our employees:

Medical, Dental, and Vision Insurance
Supplemental Life Insurance Programs for Employee, Spouse, and Children
Disability Insurance
Flexible Spending Account (FSA)
Paid Time-Off (PTO)
Paid Holidays
Traditional 401(k) and Roth 401(k)
Retirement Pension Plan
Education Assistance
Employee Assistance Program

We are currently looking to fill the position of Service Coordinator at our Utica, OH Service Center. This is an administrative position under the direction of the Engineering Supervisor. It coordinates various engineering functions and provides overall administrative support to the department. An individual in this position must maintain a high level of organization and provide superior member service. It works closely with other parties to ensure workflow processes are executed smoothly and timely to meet members’ needs and expectations.

Nature and Scope of Position (Essential Duties and Responsibilities):

Support and incorporate the Cooperative’s Mission, Vision, and Values in personal and professional behavior and decisions.
Comply with Cooperative policies, procedures, goals, and objectives and meet attendance and punctuality guidelines.
Understand, observe, and enforce cooperative safety and security procedures and report potentially unsafe conditions to the department supervisor and/or safety department personnel.
Thoroughly understands the processes involved in establishing, upgrading, and/or relocating utility service with the cooperative. This position serves as the liaison between engineering and operations and advocates for the members to ensure their expectations are met throughout the process.
This position serves as the primary contact person for members-consumers and contractors and handles their questions regarding service installations. Schedules for appointments for engineering and operations as needed. Regularly provides status updates to members and engineering/operations staff.
Maintain a high level of accuracy and organization throughout the entire workflow process. Enter new account information into the appropriate Customer Information System (CIS) database.
Provide general administrative support to the engineering and operations staff as requested by the supervisor.
Update electronic workflow tracking and other tracking documents.
Request, collect, and file (paper and/or electronic) documents such as easements, permits, inspections, applications, etc.
Perform invoicing for new services and joint use aid to construction.
Treat others with professionalism and the highest level of exceptional customer service.
Utilize data and tracking to provide reports as management and other departments request.
Perform other related work and other duties as may be assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the necessary knowledge, skills, and/or abilities. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Experience and Education: Associate degree supplemented by solid project management or coordination experience or an equivalent combination of experience, education, and/or training. Three to five years of previous project management experience, customer service experience working with the public, and utility experience are preferred. Must demonstrate proficiency in Microsoft Office Word and Excel and easily acclimate to the cooperative’s CIS.
Certificates, Licenses, and Training: Must possess a valid driver’s license and can attend meetings and/or training seminars when requested, including classes and/or training that involves overnight stays. Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Language and Interpersonal Skills: Must possess excellent communication skills and treat others in a courteous and professional manner. Ability to present written and oral reports to management when requested. Is a good listener and actively engages in conversations to understand others’ messages and intent clearly. Is easy to approach and talk to and spends the extra effort to put others at ease.
Other Skills and Abilities: Highly organized and performs well under stress. Displays high standards of ethical conduct and is widely trusted and viewed as a direct and truthful person. Maintains sensitive information with a high level of confidentiality. Effectively solves problems and has a realistic vision of the end result. Can easily handle multiple tasks and maintain organization in the work area and workflow process. Requires minimal supervision.

Physical Demands and Work Environment: The physical demands described below are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Work is performed primarily in an office environment with controlled climate and noise. No known hazards exist.
The physical demands of this position include frequent sitting, standing, walking, lifting and/or carrying, talking, hearing, visual ability, and mental and emotional demands.
This position is subject to pre-employment substance abuse testing and random testing in accordance with the company’s drug and alcohol policies.
Must be available for unscheduled overtime and be able to work during non-working hours, which may include weekends and holidays.