Job Title:                                Social Services Case Manager
Reports To:                            Associate Executive Director
Job Classification:                Full-Time, 40 hours/week; Non-Exempt
Salary Range:                        $20.00-$29.66 per hour
 
 
Job Summary: Act as care coordinators and managers to evaluate the needs of clients, identify the services needed, and create a plan to provide that care. 
 
Personal & Professional Attributes: Demonstrate sensitivity, empathy and understanding of the needs of older, impoverished, and developmentally disabled individuals, display common sense and good judgment, and actively promote LCAP to the public. Uphold the highest level of confidentiality, honesty and integrity, and represent the organization in a positive and professional manner at all times.
 
Core Technology Competencies: Demonstrated working knowledge of computer operations, standard office equipment (copiers, faxes, etc.) and must be able to utilize all Microsoft Office services.  
 
General Requirements: Commitment and desire to provide excellent service to all clients and aging community members. Maintain predictable and regular attendance, work stated hours, communicate, comprehend and follow policies and procedures and develop and maintain positive working relationships with all staff.  Must be able to satisfactorily perform all of the job responsibilities and meet the physical requirements of that same job title. All employees must possess and maintain a Valid Ohio Driver’s License, as well as the minimum auto insurance coverage for Ohio (must be able to provide proof upon request).
 
Minimum Education and Experience Requirements:  

• Minimum 2 years of case management experience in 60+ population and/or disabled adults (preferred).
• Associate’s degree in human services, social services, or a related field or five years’ experience providing home and community-based services.
• Strong organizational skills, ability to prioritize multiple competing tasks, and demands.
• Active and unrestricted Social Work License (LSW) a plus.
• Must successfully pass a background check and pre-employment drug-screening.

• Must be comfortable being in various homes.  
• Experience working with at-risk seniors/families and have knowledge and/or willing to obtain knowledge of local community resources. 
• Basic knowledge of Medicare, Medicaid, Passport, and Insurance.
• Must be a self-starter, able to work alone and have initiative to further knowledge related to the position. 
• Skills to navigate the internet for self-teaching and information/knowledge. 
• Ability to relate to the elderly, read and write English proficiently, and attention to detail. 
• Ideal candidate will be highly compassionate, friendly, knowledgeable, empathetic, focused and up to the challenge of building and maintaining safe and stable living settings for individuals age 60+.
• Must have Ohio Senior Health Insurance Information Program (OSHIIP) certification, or able to obtain within 90 days of hire.
• Strong project management, multitasking, and decision-making skills
• Perform other related duties as needed or as assigned.